Arda Emirhan Kinc
Adaptable, bilingual (English & Turkish) Operations & Communications Specialist bridging stakeholder communication, process coordination, and digital execution.
Professional Experience

Project Lead & Independent Developer
Jan 2026 - PresentArmeda Studios
- â–¹Spearheaded the end-to-end product and operational lifecycle for the mobile application "Mummy Swing", driving the project from initial concept to live release on the Google Play Store.
- â–¹Managed strict platform compliance, quality assurance testing, localization pipelines, and release integrations via Google Play Console.
- â–¹Executed a zero-budget Go-To-Market (GTM) strategy targeting a global audience, demonstrating high autonomy, technical problem-solving, and cross-functional execution.

Communication & Training Specialist
Jun 2024 - Apr 2026English Time
- â–¹Facilitated structured instructional sessions and presentations for diverse cohorts of 30+ adult learners, translating complex linguistic concepts into clear, engaging, and actionable training modules.
- â–¹Facilitated client onboarding, monitored learner progression, and de-escalated stakeholder concerns, substantially improving participant retention and course completion rates.
- â–¹Analyzed performance metrics and adapted delivery methodologies to meet organizational service and learner satisfaction benchmarks.

Operations & Customer Relations Specialist
Aug 2022 - Apr 2024Sarbas AS
- â–¹Supervised daily operational workflows and public-facing transactions for 100+ daily stakeholders across municipal facilities under strict service-level agreements.
- â–¹Resolved real-time operational bottlenecks, managed high-stress customer interactions with tact and diplomacy, and maintained comprehensive daily transaction logs.
- â–¹Optimized frontline communication channels between customers and administrative personnel, driving higher service efficiency and stakeholder satisfaction.
Certifications & Education

Learn CRM Fundamentals for Lightning Experience↗
Salesforce Trailhead

Sales Hub Software Certification↗
HubSpot Academy

Inbound Certification↗
HubSpot Academy

Bachelor of Arts, English Language and Literature↗
Kocaeli University
Graduated on-time with a focus on advanced group communication, instructional design, cross-cultural analysis, and persuasive presentation strategies.
Core Competencies & Technical Skills
Operations & Process Management
- â–¹ Workflow Coordination & Tracking
- â–¹ Operational Bottleneck Resolution
- â–¹ Documentation & Quality Compliance
Communication & Enablement
- â–¹ Cross-Functional Stakeholder Alignment
- â–¹ Public Speaking, Coaching & Training
- â–¹ Conflict De-escalation & Client Relations
Systems & Digital Tools
- â–¹ Salesforce Lightning & HubSpot
- â–¹ Google Workspace & MS Office (Excel/Word/PPT)
- â–¹ Notion & Task Management Systems
Technical Aptitude & AI
- â–¹Engineered and deployed this responsive portfolio from scratch utilizing Next.js, React, and Tailwind CSS.
- â–¹Utilizing premium AI models (Claude, ChatGPT, Gemini) for workflow acceleration, research, and data processing.
Languages
- â–¹ English (Academic Fluency)
- â–¹ Turkish (Native)