Kocaeli, Türkiye · Open to on-site, hybrid and remote roles

Customer-focused operations, communication and growth.

I bring hands-on experience in high-volume customer service, structured record tracking, issue resolution and needs-based communication—supported by full professional English and practical CRM and workflow automation skills.

Customer SuccessCustomer SupportOperationsSales OperationsBusiness Development

Contact me LinkedIn

100+

daily aquapark visitors supported

400+

customers served by the café team on busy days

50+

learners taught on a busy weekend day

A1–C2

English levels taught across varied formats

Experience

Customer-facing work built on consistency and trust.

Role descriptions use clear, functional wording and focus on the work I actually performed and can substantiate.

June 2024 – April 2026 · Part-time

English Teacher

English Time İzmit · Kocaeli

Delivered group, one-to-one and remote lessons to children and adults across A1–C2 levels, reaching more than 50 learners on busy weekend days.
Prepared lesson plans, materials and assessments; recorded examination results and learner progress in Excel and class records.
Communicated progress and development needs in parent meetings and supported course renewals through needs-based recommendations and learner satisfaction.

August 2021 – April 2024 · Part-time

Service Staff & Customer Operations Support

Sarbaş A.Ş. · Kocaeli

Handled entry, cash/POS payments, Z reports, visitor counts and closing support for more than 100 daily aquapark visitors.
Supported ordering, service, floor readiness and opening/closing activities within a café team serving more than 400 customers on busy days.
Entered orders through Menulux and addressed delays and product-temperature complaints with prompt, proportionate service recovery.

Selected projects

Practical systems, built and tested end to end.

These are independent projects—not corporate implementations. They demonstrate how I structure workflows, learn tools and take ownership of execution.

Workflow automation · 2026

Multi-channel outreach workflow

Built a 17-day, human-in-the-loop sequence across Notion, Make.com, Outlook and OneDrive. Seventeen modules and six conditional routes managed four emails, LinkedIn steps, status and next-action dates.

Product operations · Jan–Jun 2026

Mummy Swing

Took an AI-assisted mobile game from concept through a 20-person closed test to Google Play release, managing store assets, QA, compliance, AdMob integration and zero-budget organic promotion.

Google Play itch.io

AI prototype · 2026

Job discovery & matching

Prototyped an n8n workflow that collected LinkedIn listings through Apify, scored profile fit with Gemini Flash and delivered structured results to Telegram and Notion.

Education & credentials

Academic communication backed by practical business learning.

September 2021 – July 2026

BA, English Language and Literature

Kocaeli University

GPA

3.04 / 4.00

Recognition

Honors graduate

Completed pedagogical formation training and graduated on time.

HubSpot Sales Hub Software CertificationHubSpot Academy Inbound Sales CertificationHubSpot Academy CRM Fundamentals / Lightning ExperienceSalesforce Trailhead SAP S/4HANA Sourcing & Procurement — InnovationsSAP Learning SAP S/4HANA Cloud — Sales ConfigurationSAP Learning SQL (Intermediate) Verified SkillHackerRank

Skills

Tools support the work; they do not replace it.

Customer & relationship

Needs assessment, structured follow-up, complaint resolution, service recovery, renewal and referral support

CRM & sales

HubSpot Sales Hub, Notion-based tracking, foundational Salesforce practice through Trailhead

Operations & data

Excel, Outlook, Google Workspace, SQL, POS/cash processes, Menulux and record tracking

Automation & language

Make.com, n8n, Apify · Turkish (native) · English (full professional proficiency)

Let's talk

Looking for a reliable early-career teammate?

I am open to customer success, customer support, operations, sales operations and junior business development opportunities.

kincardaemirhan@gmail.com +90 538 563 61 07